Technician Guide

Technicians process parts at the service center. The app manages your work queue, QR scanning, and service job completion.

Dashboard (/technician)

• Incoming Queue — batches arriving for service, sorted by SLA urgency
• In Progress — batches you've started working on
• Ready for Return — completed batches awaiting pickup by driver

Processing a Batch

1. Receive the Batch

When a driver delivers a batch:

1. Tap Scan Incoming Batch in the app
2. Scan the batch manifest QR code
3. The batch appears in your Incoming Queue
4. Count the physical parts — if the count doesn't match, tap Report Discrepancy

2. Start Processing

1. Open the batch → tap Start Processing
2. Scan each part's QR code to begin tracking individual service jobs
3. For each part, select:
   • Service type (sharpening, cleaning, calibration, replacement)
   • Condition before service (good / worn / damaged — captured as photo)
4. Proceed through the queue at your own pace

3. Complete a Service Job

After servicing a part:

1. Scan the part QR again → tap Mark Complete
2. Enter wear score after service (1–10 scale)
3. If the part is beyond repair, tap Flag for Replacement — customer is notified automatically

4. Complete the Batch

When all parts in a batch are done:

1. Physical pack the parts back into their packaging
2. Tap Seal Batch for Return
3. Print the return manifest (app can send to a Bluetooth label printer)
4. The batch status moves to ready and a driver is dispatched

Wear Scoring

Use this scale consistently:

| Score | Condition | |-------|-----------| | 9–10 | Like new — minimal wear | | 7–8 | Good — normal wear | | 5–6 | Fair — noticeably worn but serviceable | | 3–4 | Poor — marginal, approaching replacement | | 1–2 | Critical — recommend immediate replacement |

Customers see a simplified version ("Good / Fair / Replace Soon / Replace Now").

Handling Special Cases

Part won't scan (damaged QR)

• Use Manual Entry — type the part ID from the label
• If no ID is visible, tap Unknown Part and photograph the part

Customer requests rush service

• Rush orders appear with an orange ⚡ badge in your queue
• These have tighter SLAs — prioritize them

Part is incompatible with your equipment

• Tap Escalate to Operations — provide details
• The batch will be rerouted to a compatible service center

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Safety Reminders

• Always wear cut-resistant gloves when handling blades
• Verify blade orientation before mounting on sharpening equipment
• Report any equipment malfunctions immediately — do not continue processing